Frequently Asked Questions
We have made a quick Skin Type Quiz just for this! Or alternatively you can contact us direct at enquiries@olivaskin.com, to receive personalised recommendations from Lara Oliva herself.
Product Information
We’re proudly Australian-owned, and 100% of our products are made in Australia.
Our products are breastfeeding and pregnancy safe, however we recommend consulting your doctor first before use.
We use a wide range of very high quality essential oils. These essential oils not only provide a beautiful fragrance to the product they also carry powerful therapeutic properties.
Our products expire 12 months from opening.
We would recommend taking our Personalised Skin Quiz, this will give you a list of products based on your skin concerns, age and regime.
Shipping & Payments
Please visit our shipping page for delivery times and pricing.
We sure do! Please visit our shipping page for delivery times and pricing.
We accept Visa, Mastercard, PayPal, Afterpay, Zippay and Apple Pay.
Absolutely! Please email us at enquiries@olivaskin.com for help.
Returns
In the very unlikely event that an item you receive is incorrect, damaged or faulty, we have a 7 business day return policy from the date you receive your order. You may be required to send through a photo or video of your issue to us at .
If you have purchased our products from another retailer, please refer to their company returns policy and contact them directly.
You are responsible for return postage costs and assume any risk of loss, theft or damaged goods during transit.
Refunds will be processed back to your original payment method. Refunds or exchanges can only be issued for products that have been returned back to Oliva Skin.
We do not accept returns for change of mind.
If you have any further questions about returns or exchanges, please contact us via email at enquiries@olivaskin.com
Not a problem! Please contact us at enquiries@olivaskin.com
